At Ladycarebox, customer satisfaction is our priority. We aim to ensure that you are completely satisfied with your purchase. This Refund Policy outlines the terms for returns, exchanges, and refunds. By making a purchase from Ladycarebox, you agree to these terms.

1. Returns Eligibility

To be eligible for a return, please ensure the following:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Returns must be initiated within 30 days of the purchase date.
• Certain items (such as gift cards, downloadable products, and final sale items) are non-returnable.

2. Return Process

To initiate a return:

1. Contact Us: Email our customer support team at [Your Contact Email] with your order number and reason for return.
2. Receive Authorization: Wait for a return authorization from our team with specific return instructions.
3. Ship the Item: Ship the item back to our return address as instructed. You will be responsible for the shipping costs of returning the item unless the return is due to a defective product or an error on our part.

3. Refunds

Once we receive your return, we will inspect it and notify you of the status. If approved:

• Full Refund: A refund will be processed to your original payment method within 5-10 business days.
• Partial Refunds: Some items may be eligible only for partial refunds (e.g., items not in original condition or items returned after the 30-day period).

Note: Shipping fees from the original purchase are non-refundable unless the return is due to a defect or error.

4. Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange for the same item, contact us at support@ladycarebox.store. Once approved, we’ll ship the new item after receiving and inspecting the returned item.

5. Non-Refundable Scenarios

Refunds will not be granted under the following conditions:

• Items not in their original condition, damaged, or missing parts due to reasons other than our error.
• Returns initiated beyond 30 days of the purchase date.
• Non-returnable items such as gift cards, downloadable products, and final sale items.

6. Late or Missing Refunds

If you haven’t received a refund within 10 business days, please:

1. Check Your Bank Account: Sometimes refunds may take time to officially post.
2. Contact Your Bank or Credit Card Provider: Processing times may vary depending on financial institutions.
3. Contact Us: If you’ve done both steps and still have not received your refund, please reach out to us at support@ladycarebox.store for further assistance.

7. Questions and Support

If you have any questions about our Refund Policy or need help with a return or refund, please contact us.

We are committed to making your experience with Ladycarebox smooth and satisfying!